REFUND POLICY
Refunds will be provided where required under UK Consumer Law, such as for faulty products or services. However, refunds will not be issued for change of mind, personal circumstances, or changes in medical history. No refunds will be provided for any courses, packages purchased, or deposits paid towards a course/package as they are non- refundable. No refunds will be offered for used or redeemed prepaid packages or gift cards. All of the above apply to any purchase made in-clinic, online, or over the phone.

CANCELLATION & RESCHEDULING POLICY
Customers are required to provide at least 24 hours’ notice for appointment cancellations or rescheduling. Failure to do so will result in the forfeiture of the prepaid treatment session. If less than 24 hours’ notice is given, any deposit paid will also be forfeited, and the full treatment amount will be charged. Failure to attend an appointment without prior notice will result in the forfeiture of the prepaid session and the full cost of treatment being charged.

PACKAGE REDEMPTION
Dalson /Walthamstow 

Prepaid treatments purchased at Dalston or Walthamstow clinics can be redeemed at either location, provided the same treatment is available at the venue. Packages are non-transferable and must be used by a single individual. Splitting treatments across multiple individuals is not permitted.

Gloucester Road

Prepaid treatments purchased at Gloucester Road can be redeemed at Gloucester Road. Packages are non-transferable and must be used by a single individual. Splitting treatments across multiple individuals is not permitted.

CONSULTATION & PATCH TEST POLICY
All new laser hair removal and skin treatment customers must undergo a consultation.

• For laser hair removal, a patch test will be conducted during the consultation and must be completed at least 15 minutes before the treatment.
• For skin laser treatments, a patch test will also be conducted, with waiting times varying between 15 minutes to 24 hours, depending on the specific treatment.
• Eyelash Extension, HD Brows, Lamination, Henna Brows, Lash Lift all will require the patch test and a consultation form. Patch tests will be required minimum 24hrs – 48hrs in advance depending on treatment. 

COSMETIC INJECTABLE TREATMENTS
A £50 deposit is required for cosmetic injectable treatments due to the higher cost of our medical professionals’ time. The deposit may be applied to the treatment cost or refunded if the client chooses not to proceed. If a customer fails to attend or cancels with less than 24 hours’ notice, the deposit will be non-refundable. All injectable treatment customers must first undergo a consultation to determine their medical suitability before proceeding.

CUSTOMER RESPONSIBILITY FOR FORMS
Customers must provide honest and accurate information on medical conditions, medications, recent treatments, sun exposure, allergies, and other relevant details. Ria London aims to offer the best treatment advice, but customers are responsible for ensuring their information is complete and up-to-date.

GIFT CARDS Gift cards

• Can only be redeemed in-clinic.
• Have a 12-month expiry from the date of purchase.
• Are non-transferable and can only be redeemed by the recipient.
• Cannot be exchanged or redeemed for cash.
• Can be used for Ria London services or products.
• Are non-refundable and can be used for full or partial payments.
• Any remaining balance can be used for future purchases but cannot be combined into a new gift card.

AGE RESTRICTIONS
Customers must be 18 years or older for all laser hair removal and skin laser treatments, including advanced procedures such as microneedling, mesotherapy, deeper peels, and cosmetic injectables.

OFFERS & DISCOUNTS
Ria London offers various promotions; however, they cannot be combined with other offers, third-party discounts, or promotional deals. Offers are non-transferable and only available to specific recipients.

TREATMENT EXPIRY DATES
Prepaid packages expire 12 months from the date of purchase. Customers must book appointments within the validity period, as refunds will not be provided for unused expired treatments.

TREATMENT & SERVICE TRANSFER POLICY
Once purchased, treatments and services cannot be transferred to another individual or to different treatment areas.

LASER HAIR REMOVAL SHAVING POLICY
To prepare for laser hair removal treatments, customers are required to shave the treatment area(s) within 24 hours prior to their appointment. Ria London does not offer shaving services. If a customer arrives without shaving the required areas, Ria London reserves the right to refuse treatment in the interest of health and safety. Failure to comply will result in the loss of the appointment and forfeiture of the prepaid treatment session.

RESPECTFUL COMMUNICATION
Dear Valued Customers,

We appreciate your trust in Ria London for your beauty and skincare needs. Our goal is to provide affordable services with exceptional care.

While we understand that challenges may arise, we ask for your patience and cooperation. Maintaining a respectful environment for both customers and staff is paramount. Any form of disrespect, including swearing, verbal or physical aggression, or inappropriate behavior, will not be tolerated and may result in being barred from our clinics.

Thank you for your understanding and cooperation in creating a positive environment at Ria London.